“I felt embarrassed for you,” the restaurant owner told the disgruntled diner
A Cheshire restaurateur blasted a customer who claimed that their “meals were toxic with garlic”. Andrew, owner of Italian eatery Delgado’s in Penketh, Warrington, said they “felt embarrassed” for the reviewer, who “ordered garlic in garlic with garlic yet complained its too garlicky!”
The diner took to Tripadvisor, which lists Delgado’s as the top restaurant in Penketh, to complain about the “Worst meal I have ever had,” saying: “Starter was poor value for money and tasteless… very disappointing.
“Both main meals were toxic with garlic. I have never felt so assaulted by garlic in my life.
“The pasta dish was more of a garlic soup with barely any chicken in it. It was inedible I was embarrassed and disappointed I suggested coming here based on previous good reviews.
They added: “We had some pizza garlic bread again inedible chewy strange tasting dough something was off. I was just speechless. Wouldn’t recommend anyone risk eating here.”
The owner of Delgado’s didn’t hold back in their response: “Hi, you had ordered the Toscana which says on the menu ‘chicken and Sautéed garlic mushrooms in a garlic sauce served with tagliatelle’ as well as a garlic bread pizza.
“So you ordered garlic in garlic with garlic yet complained its too garlicky! The picture you posted also shows the dish half eaten with hardly and pasta left making it look more saucy. Not one other person mentioned an issue with the pizza dough and it was all made in the same batch. The waiters did two checkbacks with you to ask if everything was OK and you didn’t say you wasn’t happy.
“If you had mentioned it at the time we would have made you another dish of your choice but you kept quiet and ran straight to trip advisor.”
They added: “I felt embarrassed for YOU reading your review.”
Of the 355 reviews left for the restaurant on the site, 276 gave the restaurant full marks, describing the restaurant as “excellent”. The restaurant was the recipient of a Tripadvisor Traveller’s Choice award in 2021.
- 09:58, 12 JUN 2022